Conditions

Terms & Conditions

Last Updated: January 6, 2026

01. Introduction

Welcome to Urban Nook. These Terms and Conditions govern your use of our website (urbannook.in) and the purchase of products from our online store. By accessing our site or purchasing our products, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

02. Eligibility & Account

By using this site, you represent that you are at least the age of majority in your state or province of residence. You are responsible for maintaining the confidentiality of your account information and password.

  • You must provide accurate and current information during registration.
  • You are responsible for all activities that occur under your account.
  • We reserve the right to terminate accounts or cancel orders at our sole discretion.

03. Products & Pricing

We strive to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

All prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

04. Payments & Billing

We accept payments via Razorpay, which supports Credit/Debit Cards, UPI, Net Banking, and Wallets. By providing payment information, you represent that you have the legal right to use the payment method provided.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

05. Shipping, Exchange & Cancellations

Our shipping, exchange, and cancellation policies are an integral part of these Terms. Please review our specific policies for detailed information:

06. Intellectual Property

All content included on this site, such as text, graphics, logos, button icons, images, and software, is the property of Urban Nook or its content suppliers and protected by Indian and international copyright laws. Unauthorized use of any content is strictly prohibited.

07. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Gurgaon, India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Gurgaon.

08. Warranty Policy

Scope of Warranty

This warranty covers only:

  • Manufacturing defects
  • Electrical failure under normal usage conditions

The warranty does not cover:

  • Physical damage, burns, or breakage
  • Damage due to misuse, improper handling, or unauthorized modifications
  • Damage caused by power surges, water exposure, or external factors

Warranty Period

The warranty period shall be calculated from the date of manufacturing, not from the date of purchase or delivery.

Claim Process

To initiate a warranty claim, the customer must:

  • Provide valid proof of purchase (invoice / order ID)
  • Share clear images/videos of the defect (if requested)
  • Ship the defective product to the provided address after approval
  • The customer is responsible for both-way shipping charges (sending the defective product and receiving the replacement/repaired unit)